- -  OVERSEAS CONSUMERS  - -


Q1. I live outside of Taiwan, can I buy Pintoo puzzles from this website?

A1. This website only ships to Taiwan, if you’re outside of Taiwan, please buy from Pintoo’s Amazon Store.

 

Q2. I need help for replacing missing pieces, may I send my request through this website?

A2. If you purchased Pintoo's product via Pintoo's Amazon Store, please send a request to this help@pintoo.com, with information below:
1. Full Name:
2. Tel:
3. Country:
4. Address:
5. Amazon Order ID:
6. Product ID (S1001,A1028...etc):  


If you purchased Pintoo's product via other physical and online stores, please directly contact the stores and request replacement service from them.

Q3. I like the designs shown in the Taiwanese website, but they are not shown here in the catalog. Can I order these?

A3. The designs not shown in the catalog are not available for ordering.
These designs are either too old, thus discontinued, or under market testing, or not available due to other licensing agreements.




- -  OVERSEAS DISTRIBUTORS  - -


Q1. I’m a local store owner and I want to buy Pintoo puzzles for retail, is there a wholesaler I can contact in my region?

A1. We have distributors in over 20 countries, please leave your message in the Contact Us page, and we’ll find a wholesaler near you.


Q2. I am interested in importing Pintoo puzzles. Can you send me a price list? What is the minimum order amount?

A2. The minimum order amount is USD 3,000. For pricing information, please send us a message in the Contact Us page.
Please provide a short description of your company, the items that you are interested in and how you plan to market them.


Q3. I am interested in becoming an exclusive distributor in my region. Is this possible? What are the requirements?

A3. This is possible if there is not already a distributor in your area.
Please send us a message in the Contact Us page.
Please provide a short description of your company and describe the area in which you intend to distribute Pintoo puzzles.

 



- -  CUSTOM DESIGN PROJECTS  - -

 

Q1. I would like to use my artwork on Pintoo puzzles. Is this possible? What are the requirements?

A1. A higher minimum order quantity would apply.
Please send us a message in the Contact Us page.

 

Q2. I have an idea for a new shape of 3D puzzle. Can this idea be made by Pintoo? What are the costs?

A2. New shapes are exciting but usually very difficult to realize due to their high development costs.
To justify this high cost, the quantity sold in the first year usually need to be more than 10,000pcs for simplest design, and much more for advanced designs.
Let us know your thoughts by writing us a message in the Contact Us page.


Q3. I am interested in offering photo puzzles to my customers. Can Pintoo produce this for me?

A3. Pintoo currently does not offer photo puzzle or other custom made images at low quantity (fewer than a few hundred units).